eRenlai and life's unexpected troubles

by on 週五, 28 一月 2011 評論

Translated by Jason Chen

People hate running into unexpected trouble. It catches us off guard and makes us feel helpless. Hackers are the greatest threat to websites and, being an administrator of the eRenlai website, my most feared type of unexpected trouble.

We are now 10 years in to the 21st century. The internet has been in rapid development since the end of the 20th century, evolving from a simple channel of communication to something that has become inseparable to everyday life. On the internet people learn new information, express their opinions and voices, create interpersonal networks and activity centres, share their everyday life experiences and so on. Through web-based texts, sounds and videos, we have developed a new kind of life and alternative social circles: the different experiences available in this new sphere have become important elements for many of us.

eRenlai is a new life for Renlai. This website allows us to share more of our stories, videos, sounds and relevant information with our readers. We can also get feedback from our readers and use this as the basis for improving our magazine. This is why we really treasure eRenlai; we are always thinking about how to make it better and to encourage more feedback from our readers.

Despite our best intentions, unexpected trouble has hit eRenlai. One day we were suddenly unable to upload pictures to our website because the folder path was gone and some functions of the website were lost. We were shocked and had no idea about what was happening. Not only were we in panic mode, we were also worried that the website - which we put so much time and effort into building - was going to go bust. Luckily the situation didn’t get worse and at least all the already-uploaded articles were still there.

We urgently called the system maintenance engineer and he undertook some chaotic investigations. The definite cause of the website’s problems was apparent - eRenlai was hacked. Our first reaction were that “Why? How could this ever happen to us?”. Like all unexpected trouble, everyone wants to know “the reason”. However, finding out “the reason” after something has already happened does not necessarily help the situation and can even delay the time available to solve the problem. Trying not to panic or fly into a rage, we asked the system maintenance engineer to urgently fix some functions of the website for us so we could at least keep it running. However, we knew that even if eRenlai is restored the nightmare wouldn’t just stop there. Not only do the website functions have to be fixed, we have to so improve security and change everyone’s username and password to prevent something similar from happening again in the future. A week after eRenali was hacked, all the staff in eRenlai were still reeling from this turmoil.

Although this unexpected trouble only happened on the internet and it didn’t cause any physical harm to me, the lesson it taught me was tougher than if it had. When expected troubles come, one can only face them, accept them, try and solve them and then let them go. Just as someone should carry on with his or her life regardless of whatever may have happened, a website should not stop running because it comes across moments of anger or sadness. For eRenlai to get back running and become a bigger and more secure website is a responsibility we owe to our dedicated readers. When such unexpected trouble arises we should learn to look forward as this is the only way we can turn such an adversity into an opportunity!

Photo: C. Chuang

 

Cathy Chuang (莊媛晰)

love writing & design

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